Customer Insight Manager

£17,886 – £19,317

18.5 hours

Wakefield District

Reference no: W159/17


An exciting opportunity has arisen within Corporate Services for a highly motivated individual to compile, promote and manage the annual customer insight and research programme at WDH.

In this role you will also manage the Customer Excellence Group to ensure appropriate scrutiny arrangements are in place. You will be responsible for ensuring tenant influence and challenge through the scrutiny and partnership process that supports co-regulation as well as unlocking the potential of tenants through managing and delivering the Community Learning Programme.

You will also provide a comprehensive customer insight and research service ensuring that the business has up to date insight and intelligence to identify risks and inform decisions.

You will have excellent communication skills, be computer literate and have the ability to solve problems efficiently using your own initiative.

Successful applicants will have:

  • a qualification at Level 6 of the Framework for Higher Education Qualification , such as a First Degree, Award, Certificate or Diploma at Level 6 or equivalent;
  • a successful track record of managing large scale customer insight projects in support of outcome related improvements;
  • previous experience of managing a team or service relevant to the applied post; and
  • evidence of communicating and working effectively in cooperation with a wide range of internal and external organisations and stakeholders.


The role requires people who have a valid UK driving license and daily access to a vehicle as travel throughout the district and other locations is required.

For an informal discussion about this role please contact Anne Challoner, Corporate Engagement Manager 01977 724660.

WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset. Among the benefits of joining us, all new starters receive an annual leave entitlement linked to length of service, access to a fantastic Employee Benefits discount scheme, auto-enrolment into a Local Government Pension Scheme and the opportunity to request flexible working arrangements.

You can also contact our Recruitment Team by phone on 01977 724698 or by email to

For more information Click Here or visit the WDH website

Please note: we do not accept CV’s.


Closing Date: 7 November 2017